Question 1

How much will the visit cost?

Accepted Answer

The cost of your visit depends on the type of service and your payment method. For self-pay rates and insurance coverage details, please contact our office or check our pricing information below.

Question 2

What ages do you provide services for?

Accepted Answer

We provide services to adults 18 to 65 years and older.

Question 3

Can I receive treatment during pregnancy or after childbirth?

Accepted Answer

Yes, you can receive treatment during pregnancy and after childbirth. Our providers offer safe and effective mental health care tailored to your needs, including medication management and supportive psychotherapy. We will work closely with you to ensure you receive the best treatment options.

Question 4

Do you accept insurance?

Accepted Answer

Yes, we accept most major insurance plans. Please contact our office for a list of accepted providers and coverage details. If you have out-of-network benefits, we can provide you with a superbill to submit to your insurance for reimbursement.

Question 5

What is an out-of-network claim?

Accepted Answer

If you see a provider who is not part of your insurance network, that visit is considered 'out-of-network.' This often means that your insurance may not cover as much of the cost, so you might have to pay more. It's a good idea to check your plan details or contact your insurance provider beforehand to understand how much they will cover. You will be responsible for the payment of service upfront.

Question 6

What should I do if I need to cancel my appointment?

Accepted Answer

If you need to cancel your appointment, please contact our office at least 48 hours in advance. You can do this by calling our office or using our online scheduling system. This helps us fill the slot and minimize any cancellation fees that might apply.

Question 7

Do you offer refills of routine medications before the next scheduled appointment?

Accepted Answer

For routine medications, we can often provide a refill before your next appointment if it is appropriate and safe for your situation. If you need a refill, please give us a call so we can review your case and ensure everything is in order. Typically, we ask that you give us 3 to 5 business days.

Question 8

Do you do therapy?

Accepted Answer

We offer medication management services along with brief supportive therapy. If you require routine weekly or biweekly psychotherapy sessions, we can refer you to a therapist who specializes in that type of care.

Question 9

Do you provide FMLA paperwork?

Accepted Answer

We provide FMLA paperwork for established patients who have been with us for more than 6 months. We do not provide FMLA paperwork on first visits. If you have any questions about this process, please feel free to contact our office.

Question 10

How can I schedule an appointment?

Accepted Answer

To schedule an appointment with a provider at Spring Valley Wellness Center, please call our office during business hours or visit our website to use our online scheduling tool. Our staff is happy to help answer any questions and guide you through the process.

Question 11

In which states are you currently providing services?

Accepted Answer

We are currently providing telehealth services for patients who are physically located in Oregon, Washington State, and Wyoming.

Question 12

Why do I need a card on file?

Accepted Answer

We require a card on file to help process same-day copays and fees efficiently, which lets us concentrate on your care instead of following up on payments.

Question 13

What if I need help after hours and the provider is not available?

Accepted Answer

If you need help after hours and your provider is not available, please follow our after-hours instructions. For urgent medical or mental health emergencies, call 911 immediately.

Question 14

How do I reach my provider outside of an appointment?

Accepted Answer

You can reach your provider outside of an appointment by phone or through your patient portal. In an emergency, please dial 911.

FAQs